Refund Policy

We are committed to providing a transparent and hassle-free refund experience for every customer. This Refund Policy outlines the details of our refund process, including eligibility requirements, processing timelines, and related guidelines, to ensure you understand your rights and the steps to request a refund.

1. Refund Eligibility

To be eligible for a refund, the product must be returned within the specified return period and in its original condition. This means the product must be unused, unwashed, and retain its original packaging and tags. Refunds are not available for products that have been damaged, altered, or used beyond normal trial purposes. All refund requests must be accompanied by a valid order number for verification.

2. Return Period

Customers may request a refund by returning the product within 60 days from the date of receiving the order. Requests submitted after the 60-day period will not be eligible for a refund. We recommend initiating the return process as soon as possible to ensure your request is processed within the eligible timeframe.

3. Refund Request Process

To request a refund, please contact our customer service through the Contact Us page and provide your order number, reason for the refund, and relevant details about the product. Our customer service team will review your request and provide you with return instructions, including the return address. Once we receive and verify the returned product, we will initiate the refund process.

4. Refund Processing Timeline

After we receive the returned product and confirm it meets the eligibility requirements, we will process the refund within 5-10 business days. The refund will be credited back to the original payment method used for the order. The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times.

5. Refund Amount

The refund amount will be equal to the total amount paid for the product at the time of purchase, including any applicable discounts. We do not charge any restocking fees or processing fees for eligible refunds. Since we offer free worldwide shipping, no shipping costs will be deducted from your refund amount.

6. Non-Refundable Items

All products are eligible for a refund as long as they meet the eligibility criteria outlined in this policy. There are no non-refundable items, provided the product is returned in its original condition within the specified return period. If you have questions about the eligibility of a specific product, please contact our customer service for clarification.

7. Refund Status Inquiries

If you have submitted a refund request and would like to check its status, please contact our customer service through the Contact Us page and provide your order number and refund request details. Our team will promptly provide you with an update on the progress of your refund.